Privacy Policy

Introduction

Welcome to 23bd9. This Privacy Policy explains how 23bd9 ("we", "us", "our") collects, uses, stores, and protects the personal information you provide when using our online betting and gaming services at https://23bd9.bet. We are committed to maintaining the highest standard of data privacy for all our players across Bangladesh, including those in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.

By accessing or using 23bd9 services, you agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform immediately. This policy applies to all services offered under the 23bd9 brand, including our sports betting, live casino, slots, and crash game verticals.

Information We Collect

23bd9 collects two categories of information: information you provide directly, and information gathered automatically during your use of our platform. We collect only what is necessary to operate a safe, fair, and compliant online betting service.

Information You Provide

• Full name, date of birth, and nationality provided during account registration
• Mobile phone number and email address used to verify your account
• National ID (NID), passport, or other government-issued identification documents for KYC verification
• Mobile wallet numbers (bKash, Nagad, Rocket, Upay) and bank account details used for deposits and withdrawals
• Customer support communications, including chat transcripts and support ticket history

Information Collected Automatically

• IP address, device type, operating system, and browser version for fraud prevention and security monitoring
• Betting activity, game history, session duration, and wagering patterns used to personalise your experience
• Cookies and similar tracking technologies (see the Cookies section below for full details)
• Geolocation data derived from your IP address to ensure compliance with applicable laws

How We Use Your Information

Every piece of data we collect serves a specific and documented purpose. The table below outlines the primary uses of your personal information across the 23bd9 platform.

Payment Data & Financial Information

23bd9 processes payments through trusted Bangladeshi mobile financial services including bKash, Nagad, Rocket, and Upay, as well as international card networks Visa and Mastercard. All payment instructions are passed through encrypted channels, and 23bd9 does not store full card numbers or full mobile wallet PINs on our servers at any point.

Transaction records — including deposit and withdrawal amounts, timestamps, and payment method references — are retained to satisfy audit obligations, resolve disputes, and prevent fraud. These records may be reviewed by our compliance team in connection with responsible gaming monitoring or account security investigations.

Sharing of Information

23bd9 does not sell, rent, trade, or otherwise transfer your personal information to outside parties for commercial marketing purposes. We will never monetise your data by passing it to advertisers. Disclosure occurs only in the limited circumstances described below.

When Disclosure May Occur

• Service providers: Trusted third-party vendors (payment processors, KYC verification services, hosting providers, analytics platforms) who operate under strict data processing agreements and are contractually bound to protect your data.
• Legal obligations: Where disclosure is required by applicable law, court order, government authority, or regulatory body, we will comply while notifying you to the extent permitted by law.
• Fraud prevention: Relevant identifying information may be shared with anti-fraud networks or law enforcement agencies when we have reasonable grounds to suspect fraudulent activity, money laundering, or other criminal conduct.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of 23bd9's business assets, personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

In all cases, we require any receiving party to maintain the confidentiality of your data and use it only for the specific purpose of the disclosure.

Cookies & Tracking Technologies

23bd9 uses cookies and similar technologies to recognise your device, remember your preferences, maintain your login session, and analyse how our platform is used. Cookies are small data files stored on your device — they do not run programmes or install software.

Types of Cookies We Use

• Essential cookies: Necessary for the platform to function — they enable login, session management, and core betting functionality. These cannot be disabled without breaking the site.
• Analytics cookies: Help us understand how players navigate 23bd9, which games are most popular, and where users encounter friction, so we can continuously improve the experience.
• Preference cookies: Store your platform settings such as language selection, preferred payment method, and notification preferences so you do not have to re-enter them each visit.

You can control cookie behaviour through your mobile browser settings. However, disabling essential cookies will prevent you from accessing your 23bd9 account and using core betting features. We recommend keeping essential cookies enabled for the best experience.

Data Retention

23bd9 retains your personal data for as long as your account remains active and for a reasonable period thereafter to fulfil our legal and operational obligations. Specifically: account registration data and KYC documents are retained for a minimum of five (5) years from the date of account closure to comply with applicable anti-money laundering (AML) and record-keeping regulations. Transaction records are retained for a minimum of five (5) years from the date of the transaction.

When retention is no longer required, we securely delete or anonymise your data so that it cannot be linked back to you as an individual. Customer support correspondence is retained for up to two (2) years, after which it is permanently purged from our systems.

Your Rights Over Your Data

As a 23bd9 account holder, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team using the email address at the bottom of this page.

• Right of access: You may request a copy of the personal data we hold about you at any time.
• Right to rectification: If any of your personal data is inaccurate or incomplete, you have the right to request that we correct it without undue delay.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to restrict processing: You may ask us to limit the way we use your data in certain circumstances, for example while a correction request is being evaluated.
• Right to data portability: Where technically feasible, you may request that we provide your data in a structured, commonly used, machine-readable format so you can transfer it elsewhere.

We will respond to all valid data rights requests within 30 days of receipt. In complex cases this may be extended by a further 30 days, in which case we will notify you of the extension and the reason for it.

Security Measures

23bd9 implements a multi-layered security architecture to protect your personal and financial data. All data transmissions between your device and our servers are encrypted using 256-bit SSL/TLS protocols — the same standard used by major international banks. Our servers are hosted in secure data centres with physical access controls, network firewalls, and continuous intrusion-detection monitoring. Access to personal data within our organisation is restricted on a strict need-to-know basis; only authorised personnel with specific operational roles may access account data, and all access is logged and audited.

While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security against all possible cyber threats. In the unlikely event of a data breach that affects your rights or freedoms, we will notify affected users and relevant authorities as required. We strongly recommend that you use a unique, strong password for your 23bd9 account and enable any two-factor authentication options available to you.

Age Restriction & Children's Privacy

23bd9 is strictly an adult betting and gaming platform. Our services are intended exclusively for individuals who are 21 years of age or older. We do not knowingly collect, process, or store personal data from any person under the age of 21. During the registration process, we require users to confirm their date of birth and agree that they meet the minimum age requirement.

Changes to This Privacy Policy

23bd9 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our services, technology, legal requirements, or business practices. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.

Your continued use of 23bd9 after any such update constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 23bd9 handles your personal data, our support team is available to assist you. We are committed to addressing all data privacy enquiries promptly and transparently.

Email us at: [email protected]